We cut through complexity
Nile’s specialised team of strategic designers helps financial services organisations navigate complexity towards long-lasting change. By zooming in on the detail and rooting our findings in human behaviour, we bring clarity and certainty to problems worth solving.

Clearing the path to progress
We work with changemakers in large organisations, using 
human-centered design to realise strategic goals.

How we help?

  • Insight & Action: Make better decisions by grounding your data analysis in human behavioral insights. Then cut through assumptions and prioritise the most pressing issues for long-term change.
  • Optimise & Engage: Enhance the customer experience across your new and existing channels to reduce pressure on internal resources, increase customer satisfaction and boost acquisition rates.
  • Discover & Validate: Identify competitive opportunities for new products and services, prove their worth, and confidently take them to market.
  • Adapt & Adopt: Reshape internal mindsets to activate your strategy. We help teams adapt and adopt your new and improved journeys straight away.

Core capabilities:
Customer Experience Strategy ▪︎ Service Design ▪︎ Proposition Design ▪︎ Design & Behavioral Research ▪︎ Foresight ▪︎ Colleague Experience Design ▪︎ UX Strategy ▪︎ UX Design & Testing ▪︎ Accessibility ▪︎ Design Coaching & Training