Supporting Customers

Supporting Customers

SFE members are taking extraordinary measures to support personal customers in response to COVID-19. Please contact your own bank in the first instance to find out what support is available. Below you will find links to SFE banking members’ coronavirus information and a contact point.

Banks are currently receiving a higher number of calls than usual. Websites are being constantly updated with the latest information, which can help answer many customer queries.

Banks have introduced a range of initiatives to support personal customers including:

• Mortgage holiday repayments
• Credit card payment holidays
• Personal loan payment holidays
• Early access to fixed-rate savings accounts without charges
• Waiving overdraft fees
• Helplines for NHS and elderly customers
• Additional digital support

Bank of Scotland

• Coronavirus: help and support
• Contact: neil.moore@lloydsbanking.com

Barclays

• Coronavirus help and support
• Contact: stuart.brown3@barclays.com

Clydesdale Bank

• Coronavirus support
• Contact: publicaffairs@virginmoneyukplc.com

Hampden & Co

• Coronavirus Update
• Contact: graeme.hartop@hampdenandco.com

HSBC

• Coronavirus guidance
• Contact: lucy.haynes@hsbc.com

Lloyds

• Coronavirus: help and support
• Contact: neil.moore@lloydsbanking.com

NatWest

• Coronavirus (COVID-19)
• Contact: Malcolm.Buchanan@rbs.co.uk

Royal Bank of Scotland

• Coronavirus (COVID-19)
• Contact: Malcolm.Buchanan@rbs.co.uk

Sainsbury’s Bank

• Coronavirus Guidance
• Contact: natasha.virtue@sainsburysbank.co.uk

Santander

• Coronavirus
• Contact: PublicPolicy@santander.co.uk

Scottish Building Society

• Coronavirus (COVID-19)
• Contact: p.denton@SCOTBS.CO.UK

Tesco Bank

• Coronavirus (COVID-19) information
• Contact: barry.cameron@tescobank.com

TSB

• Coronavirus (COVID-19) How we’re supporting you
• Contact: andrew.mcintyre@tsb.co.uk                                                                                                                 

Virgin Money

• Coronavirus Support
• Contact: publicaffairs@virginmoneyukplc.com

Avoiding Fraud

It’s important that you remain vigilant and guard against criminals using the publicity around coronavirus as a chance to target you with fraudulent emails, phone calls, texts messages or social media posts.  Impartial advice to help everyone protect themselves from preventable financial fraud can be found on the Take Five website here.