SFE & Sopra Steria event – Delivering customer facing AI solutions that succeed

Date:     Thursday 6 June 2019

Time:     8.30am arrival, 9am start & 10am finish

Venue:  Burness Paull LLP, 50 Lothian Road, Edinburgh, EH3 9WJ

Let’s chat…bots! Delivering customer facing AI solutions that succeed

Scottish Financial Enterprise has the pleasure of inviting you to attend a Breakfast Briefing with Sopra Steria, hosted by … looking at how to deliver success AI solutions in financial services organisations.

Chatbots and virtual assistants are transforming the way financial services organisations engage and interact with their customers. Open Banking has catalysed the development of new, sophisticated stand-alone Artificial Intelligence (AI) solutions and the advent of ‘voice’ operated services has led to the increasing use of ‘conversational commerce’. A growing number of us now want and expect the convenience of a ‘chatbot’ – available 24/7 to answer queries and carry out even complex tasks - and we aren’t impressed when the bank or insurance company can’t deliver the goods.

What, therefore, is the secret to chatbot success?

This session will examine:

  • The need to focus on customer needs through the use of specialised Customer Experience skillsets
  • The use of and demand for data as well as the time and mental energy to analyse and act on that data.
  • The long-term strategy that enables the chatbot to prove its worth and ROI through constant improvement over time.


Adam Shardlow is a Managing Consultant for Sopra Steria focused on the delivery of customer facing AI solutions and CX. He has worked for companies as diverse as Amazon and RBS and has a first-hand view of how new AI technologies can deliver a vastly improved customer services as well as an innovative product development strategy.

To reserve a place please click on the link below: