In this webinar, the team at Inclusive Outcomes (part of the Big Window Group) will discuss what the FCA's Consumer Understanding Good Practice review really means for customer outcomes, unpacking what the paper actually says, where the gaps are, and, crucially, what "good" looks like in practice by mapping the FCA's findings against the Inclusive Outcomes Maturity Framework.

This invitation-only roundtable will explore why traditional transformation adds cost and complexity rather than solving it — and why simplification, not acceleration, is now the critical capability. Participants will discuss how to build operating models capable of continuous simplification, so transformation, digital initiatives, and regulatory change can actually succeed.

Join us for The BIG Breakfast, an in-person event where we dive deep into the power of trust and how it shapes lasting success for businesses. Grab your breakfast, connect with like-minded folks, and hear from Dr. Amna Khan, Paul Hadfield and Jess Ingham on why trust is so important for organisations, why every organisation needs a north star and how to execute your strategies across channels.

As customer needs evolve, financial services must evolve with them. This event explores how firms can support customers through major shifts, from funding the transition to greener homes, to protecting against AI enabled fraud, and ensuring digital innovation does not leave vulnerable groups behind.